Returns
Returns terms for Philippine orders are confirmed on your quotation. Pods are made to order, so read them before you commit; this page sets out what to check and what we will ask for.
Damage in transit
Inspect the crates before signing for them. If a crate is visibly damaged, note it on the delivery docket and photograph it before it is opened, then tell us straight away. The time limit for reporting damage, and how it is put right, are set out in your quotation.
Manufacturing defects
Report the fault with photographs. How defects are handled for Philippine orders is set out in your quotation; see also warranty.
Change of mind
Each pod is produced to your specification — size, finishes, seating and storage — so cancellation terms matter more than they do for off-the-shelf furniture. Cancellation and amendment terms, including any deposit, are set out in your quotation.
If you are unsure which size you need, use the size comparator and floor planner or ask us before you commit. Getting the specification right is cheaper than returning a pod.
Wrong item supplied
If what arrives does not match your confirmed order, tell us with photographs before assembly. How it is corrected is set out in your quotation.
How to start
Email info@workform.ph with your order reference and photographs.