Support
Warranty
Deskup Australia gives its pods a five-year warranty in Australia. The warranty for Philippine orders, and how claims are handled here, is confirmed on your quotation.
What Deskup covers
In Australia, five years from the date of delivery, on:
- The structural frame
- The desk surface
- Electrical components — outlets, USB modules and internal wiring
- Glass panels
- LED lighting
- Ventilation fans and the motion sensor
- Internal hardware, hinges and door mechanisms
What is not usually covered
- Damage from modification, misuse or relocation carried out by others
- Normal wear to upholstery and finishes
- Damage caused by flooding, fire or building services failure
- Pods assembled in a way that departs from the supplied instructions
- Consumables, including light tubes beyond their rated life
Making a claim
Email info@workform.ph with your order reference, a description of the fault and a photograph. How claims are assessed and serviced in the Philippines, including any site visits, is set out in your quotation. Replacement parts come from the manufacturer, so a structural part can take longer than an electrical one.
Moving a pod
Pods are designed to be relocated. Follow the dismantling instructions for your model, and check your warranty terms before a move.
What we need from you
Keep your order reference and delivery date.